TERMS AND CONDITIONS

  • FCBL gives recognition to computer generated tax invoice only. Presentation of invoice is mandatory to process any refund or exchange request.
  • Refund / exchange / return shall be entertained at the same showroom only from where jewellery was initially purchased and shall not be entertained at any other showroom.
  • In case of payment made by Credit / Debit Cards.

(I)  Gold Bar (Pure Gold) = 1.5% charges shall be recovered (in case of Diner’s club Card /Amex Card/Business card 2.5% charges shall be recovered).

(II) Other jewellery: No charges shall be recovered except through Diner’ club card/Amex Card/ Business Card. In Case of Diner’s Club card/Amex card and Business Card 1% shall be recovered.

  • Any type of refund shall be made online (NEFT/RTGS) by Cheque only and may take up to 7 working days after providing complete bank detail. Request for refund in cash shall not be entertained.
  • Ornaments will only be accepted as sale return/exchange, provided they are in proper condition. Damaged de-shaped jewellery would be taken back under terms of ‘Gold refund Policy. As per the return policy, 2% bank charges will be recovered for products purchased through credit/debit cards and 2.5% bank charges will be recovered for products purchased through Dinner’s Club card/American Express /Business cards. It shall be recovered when the item is retuned.

FCBL Gold Refund Policy: At the time of Exchange, amount of gold will be calculated by Multiplying net weight (Which is mentioned in the invoice) with current Rate of gold and purity of the product. (Net weight * pure rate * purity). In case of refund , 2% extra will be deducted along with any charges and taxes paid at the time of purchase. 

Jewellery will be melted and minimum 2% purification charge will be applied on net weight, if someone is unable to present the computer generated tax invoice.

OUR EXCHANGE/REFUND POLICY IN TERMS OF DEDUCTIONS MADE IS AS UNDER :

(i) If item purchased is returned within 7 days. Full value after CC Bank charges deduction shall be  returned online by NEFT/RTGS or by cheque, (*7 days full value buy back shall not be applicable on purchases against old gold of other Jeweller,  Purchases  against gift coupons and order items).

Products that are not eligible for 7 days return policy will come under FCBL gold refund policy.
(ii) If products are exchanged or returned after7 days. 
Gold Jewellery & Kundan Exchange and Refund amount will be calculated as per 

FCBL gold refund policy.
Diamond Jewellery In case of Exchange 100% diamond value will be considered 

And amount of gold will be calculated as per  FCBL gold 

refund policy.

In case of Exchange on solitaires, the customer has an option to get the present value by the company. In such case, value assessed or 100% of the diamond value, whichever is higher shall be considered.

In case of Refund:

-10% deduction on Diamonds and Gold will be calculated as 

per FCBL gold refund policy.

-10% deduction on Solitaires and Gold will be calculated as 

per FCBL gold refund policy.
Platinum In case of Exchange against platinum jewellery, 25% will be deducted. Exchange against any other metal will be considered as Refund.

In case of Refund, 35% will be deducted.
Kolhapuri Jewellery There will be 10% deduction from the net weight menioned 

in the invoice and amount of gold will be calculated as per 

FCBL gold refund policy.
Jadau Jewellery  Amount of gold will be calculated as per FCBL gold refund 

policy.
Polki Jewellery In case of Exchange against Polki jewellery, 20% will be deducted from Polki Diamonds. Exchange against any other category will be considered as Refund.

In case of Refund, 30% will be deducted from Polki Diamonds.
Cubic zircon Amount of gold will be calculated as per FCBL gold refund 

policy.
Buyback policy of Silver Jewellery
Coin of 11.5 grams (Old/Victorian coin)

All other coins

Silver Articles/Ornaments
  • 90% of the weight * current rate
  • Weight * current rate
  • 90% of the net weight * current rate

(any charges/taxes paid at the time of purchase included in the invoice shall be deducted at the time of return). Stones and meena will be deducted in order to find net weight.
Gem Stones Refund / Exchange / Buy back policy is not applicable on gem stones.
Full Kundan In case of Exchange against Kundan jewellery, 20% will be deducted from Invoice value. Exchange against any other category will be considered as Refund.

In case of Refund, 30% will be deducted from Invoice value or as per FCBL gold refund policy.

 

  • Intricate work in our ornaments does not allow us to guarantee against any kind of breakage. Light weight jewellery and hollow bangle are extremely delicate. In case jewellery is damaged or de-shaped, the customer has to bear the making charges at the time of exchange or return even within permissible period.
  • Kitty discount will not be clubbed with any other discount. No guarantee no exchange no return on silver Jewellery.
  • Advance & orders will not be entertained without their receipts. If any order gets cancelled, customer has to pay the making charges.  
  • Repairs will be charged on actual.

* FCBL reserves right to modify the terms and conditions. All disputes are subject to Ambala jurisdiction.